Return Policy

At Fortis Reach, we stand by the quality of our products. Please note our return policy is limited due to the nature of our small business.

Eligibility for Returns

We only accept returns for items that are defective. A defective item is one that has a manufacturing flaw or arrives damaged.

How to Initiate a Return

Customers have 10 calendar days from the date of delivery to initiate a return claim for a defective item.

To start a return, please contact our customer service team at returns@fortisreach.com with your order number and a clear description of the defect. We may also ask for photographic or video evidence to help us assess the issue.

We apologize for any inconvenience our limited return policy may cause. As a small business, this policy allows us to continue providing high-quality products while managing our operational costs. We appreciate your understanding and support.